Question 1

How do I join a match?

Accepted Answer

Pick a game, select a lobby that fits your skill and budget, pay the entry fee — you get an instant room ID and password. Drop in and play.

Question 2

What games can I play on BattleGrid?

Accepted Answer

BGMI is our flagship. Free Fire MAX and COD Mobile are live, Valorant is in beta, and more titles (CS2, Apex, PUBG PC, MLBB) are on the roadmap.

Question 3

How will I get my winnings?

Accepted Answer

Winnings are credited to your BattleGrid wallet within minutes of verification. Withdrawals to UPI/bank typically settle in 12 minutes.

Question 4

How long does payout take?

Accepted Answer

Average payout time is 12 minutes after result verification. Complex or disputed matches may take up to 4 hours while a human moderator reviews the evidence.

Question 5

Is BattleGrid safe to use?

Accepted Answer

Yes. BattleGrid runs skill-based esports competitions with escrowed prize pools, KYC-verified players, 18+ gating, encrypted payments and manual result verification.

Question 6

Do you provide customer support?

Accepted Answer

24/7 support via in-app chat, email (founder@zxops.in) and phone. Every ticket gets a response — most within an hour.